Privacy Policy

Humble Roots LLC d/b/a TWELL

Website Privacy Policy

 

Effective Date: 06/30/2020

 

Humble Roots LLC d/b/a TWELL (“TWELL,” “we,” “us” or “our”) recognizes the importance of the privacy of our online visitors. This privacy policy (“Privacy Policy”) describes how we handle information we collect from visitors to our website available at  https://www.drinktwell.com and all other websites and subdomains operated by TWELL (collectively the “Site”).

 

By using the Site, you accept the terms of this Privacy Policy and our Terms of Use, and consent to our collection, use, disclosure and retention of your information as described in this Privacy Policy.

 

Personal Information

TWELL collects personally identifiable information that you provide to us, such as when you make a purchase, create an account with us, subscribe to our mailing or SMS list, complete customer surveys, or otherwise contact us. The information we collect may include name, email address, phone number, billing address, shipping address, credit card information, and date of birth. We may combine this with information about you we receive from third parties, such as sweepstakes and service providers that allow us to see who is interested in our products.

 

Information Collected Using Cookies and Other Information Collection Tools

In addition, information about your computer hardware and software is automatically collected by TWELL when you use the Site through the use of cookies and other automatic data collection tools. This information may include your IP address, device ID, browser type, access times and referring website addresses. We may also collect information about how you interact with the Site, such as what pages you navigate to and what resources you click on.

 

What are cookies? A cookie is a small file containing a string of characters that is sent to your computer when you visit a website or use an online service. When you visit the website or use the service again, the cookie allows that website or online service to recognize your browser or device. Cookies may store unique identifiers, user preferences and other information.

 

Why do we use them? Cookies help us improve the Site by providing us with information about which parts of the Site are most popular, enabling us to analyze technical and navigational information about the Site, and helping us to detect and prevent fraud. We engage third party advertising services that use cookies, web beacons, and other storage technologies to collect or receive information from you while you are using our website and browsing elsewhere on the internet and use that information to provide measurement services and target ads to you when you visit websites and social media platforms. We also use cookies and other data collection tools (such as web beacons and server logs) to help improve your experience with the Site. For example, we use Google Analytics to help analyze how users use the Site. These tools use cookies to collect standard Internet log information and visitor behavior information in an anonymous form. The information generated by the cookie about your use of the Site (including IP address) is transmitted to our data collection tool service providers. This information is then used by us to evaluate visitors’ use of the Site and to compile statistical reports on website activity for TWELL. If you would like to opt-out from the use of your information by Google analytics, you may use Google’s analytics opt-out browser add-on designed for this purpose. For more information on how to opt-out from the collection and use of your information through cookies, you may visit http://www.aboutads.info/choices.

 

How do I control cookies? Web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to manage and delete cookies, visit https://www.allaboutcookies.org/. Some web browsers provide settings that allow a user to reject cookies or to alert a user when a cookie is placed on the user’s computer, tablet or mobile device. Most mobile devices also offer settings to reject mobile device identifiers. Although users are not required to accept cookies or mobile device identifiers, blocking or rejecting them may prevent access to some features available through the Site.

 

How Information is Used

We may use the information we collect for any of the following purposes:

  • to provide the Site to you and to improve the Site;
  • to operate, improve, and personalize the products and services we offer, and to give each user a more consistent and personalized experience when interacting with us;
  • to provide you with information about products and services that we and other businesses may provide that we think may be of interest to you;
  • to send you special offers;
  • for customer service, security, to detect fraud or illegal activities, and for archival and backup purposes in connection with the provision of the Site;
  • to fulfil your requests, such as those related to ordering and payment; and
  • to communicate with you.

 

Sharing of Information

  • With Third Party Service Providers Performing Services on Our Behalf. We share your personal information with our service providers to perform the functions for which we engage them. For example, we may use third parties to host the Site or assist us in providing functionality on the Site, provide data analysis on the Site, send out marketing communications and email updates about the Site and our products and services, and to process payments.
  • For Legal Purposes.We also may share information that we collect from users as needed to enforce our rights, protect our property or protect the rights, property or safety of others, or as needed to support external auditing, compliance and corporate governance functions. We will disclose personal information as we deem necessary to respond to a subpoena, regulation, binding order of a data protection agency, legal process, governmental request or other legal or regulatory process. We may also share personal information as required to pursue available remedies or limit damages we may sustain.
  • Changes of Control. We may transfer information, including your personal information, in connection with a change of ownership or control by or of us or any affiliated entity (in each case whether in whole or in part).

 

TWELL does not share your personal information with third parties for those third parties’ marketing purposes.

 

Text Marketing and Notifications

By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 50 a month. You acknowledge that consent is not a condition for any purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you with in any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.

For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt out please follow the procedures above.

 

Security Used & Retention of Personal Information

TWELL uses reasonable security measures designed to prevent unauthorized intrusion to the Site and the alteration, acquisition or misuse of personal information, however, we will not be responsible for loss, corruption or unauthorized acquisition or misuse of personal information that you provide through the Site that is stored by us, or for any damages resulting from such loss, corruption or unauthorized acquisition or misuse. It is your responsibility to protect the security of your login information. We will retain your personal information for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable laws or regulation.

 

Links to External Websites

Our Site may contain links to third party websites. Any access to and use of such third party websites is not governed by this Privacy Policy, but is instead governed by the privacy policies of those third party websites, and we are not responsible for the information practices of such third party websites.

 

Do Not Track

Our Site does not currently take any action when it receives a Do Not Track request. Do Not Track is a privacy preference that you can set in your web browser to indicate that you do not want certain information about your webpage visits collected across websites when you have not interacted with that service on the page. For details, including how to turn on Do Not Track, visit www.donottrack.us.

 

Children

We do not knowingly collect or maintain personal information from any person under the age of thirteen. No parts of our Site are directed to or designed to attract anyone under the age of thirteen.

 

Contact Information; Questions and Changes in Information

If you have any questions regarding this Privacy Policy or to request changes to your personal information, please contact us at hello@drinktwell.com.

 

Notification of Changes

Any changes to our Privacy Policy will be posted to this page so users are always aware of the information we collect and how we use it. Accordingly, please refer back to this Privacy Policy frequently as it may change.