FAQ

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GENERAL INFO

WHAT IS TWELL?

TWELL is a beverage crafted with carefully selected, organic organics to help you feel your best through the wisom of plant-based wellness. We believe in ingredients and processes that support our planet and communities through sustainable agriculture and charitable activism for those in need.

DOES TWELL NEED TO BE REFRIGERATED?

No. our drinks are naturally shelf-stable with no added persatives or stabilizers. They are best enjoyed cold and should be consumed once opened.

IS TWELL PASTEURIZED?

Yes, our drinks are gently pasteurized at a temperature that retains quality and taste of our product

DOES TWELL CONTAIN ALLERGENS?

Our beverages are NOT made with any ingredients that contain milk, eggs, fish, shelfish, tree nuts, peanuts, wheat, or soy. Our beverages are manufactured in a facility that processes milk and tree nuts.

WHAT QUANTITY OF HERBALS ARE IN EACH DRINK?

Matcha Sunrise:

  • 600mg Vegan Ashwagandha 10:1 full spectrum extract 
  • 1,000mg Matcha Green Tea

Reishi Renewal:

  • 200mg Reishi Extract (70% B-Glucan) 

Turmeric Sunset:

  • 500mg Turmeric Extract
  • 2,000mg Prebiotic Fiber from Agave

DOES TWELL CONTAIN CAFFEINE?

Only Matcha Sunrise has 65mg of caffeine from green tea. Our other drinks are caffeine free.

ARE YOUR DRINKS VEGAN?

Yes, our drinks use only vegan ingredients.

ARE YOUR DRINKS GLUTEN FREE?

Yes, our drinks use only vegan ingredients.

WHY MAPLE SYRUP?

Maple syrup is our favorite sweetener because it is natural, vegan, great-tasting, and supports local farmers. We don't mess around with sweeteners like stevia, erythritol, monk fruit, or any other lab produced sweetener because of thier bad taste, adverse side-effects, and depature from nature.

SHIPPING, ORDERING, & REFUNDS

SHIPPING

TWELL purchases come with free Standard Shipping, which is 3-5 Business Days. Expedited shipping is also available, which is 2-3 Business Days.

REFUNDS

We offer a 30 day money back guarantee on our beverages - if you are unhappy with your purchase for some reason, please let us know within 30 days at: hello@drinktwell.com

Purchases of bottles, t-shirts or other branded merchandise are non-refundable except when the product is defective (please provide images!)

CAN I CANCEL OR CHANGE MY SUBSCRIPTION?

You can pause, skip, change, your TWELL subscription at anytime.

To do so, just login to your account here.

If you have trouble login or haven’t created an account, you’ll need to do that first here.